Money back policy

At GlobalHarvest, your satisfaction, trust, and peace of mind are our top priorities. We understand that choosing the right products and services is an important decision, and we want every customer to feel fully confident when shopping with us. That is why GlobalHarvest offers a clear, transparent, and customer-friendly Money-Back Policy, designed to ensure you always have a safe and fair buying experience.

This policy explains the terms, conditions, and procedures for requesting refunds, returns, or replacements when shopping on GlobalHarvest. Please take a few minutes to read it carefully so you understand your rights as a customer and how our team supports you at every step.

Our Commitment to a Hassle-Free Refund Experience

GlobalHarvest stands for honesty, reliability, and customer satisfaction. We follow a simple promise:

If you are not happy, we are not happy.
Your purchase is protected by our Money-Back Policy, which allows you to request a refund under certain conditions. We believe in offering quick support, fair resolutions, and complete transparency.

Our goal is to make your experience smooth and stress-free. Whether you bought fresh produce, dry goods, export items, subscription services, or any other products listed on GlobalHarvest, your money is always secure under this policy.

Eligibility for Money-Back Guarantee

To ensure fairness for all customers and maintain product quality, the following conditions determine eligibility for a refund:

Product Quality Issues

You can request a refund if:

• The product arrived damaged.

• The product was spoiled, expired, or not fresh (for perishable goods).

• The wrong item was delivered.

• The product quality does not match the description on the website.

In such cases, we may ask for clear images or a short video showing the issue. This helps us verify the complaint and take quick action.

Delivery Issues

Refunds are eligible if:

• The order never arrived.

• The delivery arrived extremely late beyond the committed timeframe.

• The delivery was lost in transit.

• The package was delivered to the wrong address (due to courier error).

If tracking information confirms the issue, you will receive a full refund.

Order Cancellation by Customer

Customers may cancel an order before it is processed or shipped. If your cancellation request is received before dispatch, you are entitled to a full refund without any deductions.

If the order is already shipped, cancellation is not possible. However, you may request a return depending on the item type.

Return of Eligible Products

Some products are returnable while others are not (especially perishable or custom-packed export items). If an item qualifies for return, you can send it back in its original condition and packaging to receive a refund.

Non-Refundable Items

To maintain safety, hygiene, and international export standards, certain products are not eligible for refund unless they are damaged or defective upon arrival.

These include:

• Highly perishable vegetables or fruits.

• Products that were opened, used, or tampered with.

• Export-grade products that were specially packaged for shipment.

• Items purchased during clearance sales.

• Bulk orders prepared on special customer request.

Even for non-refundable items, GlobalHarvest will review each case carefully. If the issue is genuinely caused by us, we may offer store credit, replacement, or a partial refund.

Refund Request Window

Timing is important when handling refunds.

For Perishable Items

Customers must report any issue within 24 hours of delivery.

For Non-Perishable Items

You can request a refund within 7 days of receiving the order.

For Export Orders

Due to international shipping rules, refund claims must be submitted within 48 hours of receiving the goods.

If the complaint is raised after the allowed time, the refund may not be approved.

How to Request a Refund (Step-by-Step Process)

GlobalHarvest makes refund requests easy and transparent. Simply follow the steps below:

Contact Support

Submit a ticket through:

• Email

• Contact form

• WhatsApp support (if available)

Include:

• Your order number

• Your full name

• A brief explanation of the issue

Provide Evidence

If required, share photos or videos showing:

• Packaging condition

• Product damage or quality issue

• Incorrect items delivered

This helps us validate your claim quickly.

Review by GlobalHarvest Team

Our support team will:

• Review your request

• Verify your order

• Evaluate evidence

• Reach a decision within 24–48 hours

We treat every case fairly, and your satisfaction is always our priority.

 Refund Approval

Once the refund is approved:

• You will receive a confirmation message

• The refund amount will be processed to your original payment method

Step 5: Refund Timeline

Refund times may vary based on the payment method:

• UPI / Wallets: 24–48 hours

• Bank Transfer: 3–5 business days

• Credit / Debit Cards: 7–10 business days

We always try to process refunds as fast as possible.

Replacement Policy

Sometimes, instead of a refund, customers prefer a replacement. GlobalHarvest offers easy replacements when:

• The product is damaged during delivery

• The wrong product was sent

• There is a major quality issue

Replacements are subject to product availability. If the item is out of stock, we will issue a full refund or store credit.

Order Cancellation by GlobalHarvest

We reserve the right to cancel orders in situations such as:

• Non-availability of products

• Incorrect pricing due to system error

• Payment failure

• Delivery restrictions to certain locations

If GlobalHarvest cancels your order, you will receive a full refund immediately.

Store Credit Option

In some cases, we may offer store credit as an alternative to refund. Store credit:

• Never expires

• Can be used on any future purchase

• Is available instantly once approved

Customers may choose between a refund or store credit.

Fair Usage Policy

To prevent misuse of the Money-Back Policy, GlobalHarvest monitors repeated refund requests. If a customer makes unusually frequent refund claims without valid reasons, their future refund eligibility may be limited.

This ensures:

• Fairness for all customers

• Protection from fraudulent or dishonest claims

We always maintain transparency and treat customers with respect, but fairness must be maintained on both sides.

Contact Information for Refund Queries

For any help regarding refunds or returns, you can reach our support team:

• 📧 Email: support@globalharvest.com

• 📞 Phone: +91-XXXXXXXXXX

• 💬 Chat Support: available on the website

• 🕘 Support Hours: 9 AM – 7 PM (Monday to Saturday)

We are always here to help you with clear answers and fast solutions.

Our Promise to You

At GlobalHarvest, we believe in delivering:

• Freshness

• Quality

• Transparency

• Honest service

Our Money-Back Policy reflects the same values. Every purchase you make on our platform is protected. You can shop confidently knowing that your satisfaction is guaranteed.

Whether you are ordering for home consumption, business import, export, or bulk supply—GlobalHarvest is committed to giving you a secure, trustworthy, and delightful shopping experience.